Exchange Policy

We’re here to help if something isn’t right with your order. Please review the details below so we can assist you quickly and smoothly.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer service team immediately. We act fast to resolve delivery mishaps.

Contact Email: divoraluxurylightingdecor@gmail.com

Unboxing Video Required

In case the product arrives broken or is not working, we kindly request an unboxing video of the item. This helps us raise the issue with the appropriate logistics partner and speeds up the resolution process.

Replacement Timeline & Charges

The timing of your report determines the eligibility and cost of replacement:

Within 48 Hours

Issues reported within 48 hours of delivery are eligible for a 100% FREE replacement.

Within 7 Days

If reported within 7 days, a 20% charge of the order value will apply, and a replacement will still be provided.

After 7 Days

Issues reported after 7 days from delivery will not be eligible for replacement.

Important Notes

Microscopic defects that are not visible once the product is installed will not be considered for replacement.
Once we receive your complaint, Divora Luxury Lighting & Decor will review and verify the issue. If the claim is found to be genuine, we’ll promptly initiate the replacement process.
All returned products are subject to inspection. If the complaint is found to be invalid, the shipping costs will need to be borne by the customer.

Need to file a claim? Contact us immediately.

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